Once you commission Arbworx Ltd to carry out works either verbally or in writing it is deemed that you agree to abide by the information contained below.

If you are unsure of any of the items please seek clarification BEFORE work commences!

 

Payment terms

Payment  is required in full a maximum of 7 days from the date of the invoice with no retentions.

Our preferred method of payment is Bank Transfer. If paying by BACS please send remittance and use details shown on the supplied invoice.

Please make all cheques payable to Arbworx Ltd and send to main office  T/A address.

We regret that we cannot accept credit / debit card payments.

A 10% credit charge will be added for payments received later than 7 working days from invoice date unless by prior written arrangement.

Business-to-Business rates apply at the current rate for overdue payments.

Goods remain the property of Arbworx Ltd until full payment has been passed and we reserve the right  to remove works as such. Where this occurs we will not reinstate the work to its previous condition. Where removal of debris has occurred on an unpaid account then Arbworx reserves the right to return ‘like’ debris to the account holders address after notice has been given.

Works

Whilst on site we will carry out a visual inspection for underground services but unless these are clearly identified to our staff prior to works being carried out we cannot be held responsible for any damage that may be caused by excavations.

We will happily offer advice on layouts, best practice and building regulations but we cannot be held responsible for premature failure or lifespan if the client chooses a different option.

We always recommend that when hard surfaces are being installed against buildings at least 150mm gap between damp course and surface should be maintained. Should the client not choose this option then no responsibility can be accepted for damage/loss arising from this.

It is the clients final responsibility to check for current planning permissions, consent for boundary lines and ownership of property, trees or hedge lines. Should a problem occur as a result of this Arbworx and its employees cannot be held responsible whatsoever unless prior written notice has been given. We suggest that where there may be a risk of a boundary dispute/potential planning permission required then please consult your local authority and/or  www.planningportal.gov.uk for more information.

Guarantees

We offer a 2 year workmanship guarantee on the majority* of our works against faulty installation/poor quality works.

Our fence post guarantee is subject to our suppliers (AVS Fencing Supplies ) terms & conditions. Proof of purchase must accompany your original guarantee documentation. Please request this when confirming your booking as requests at a later stage may not be possible.

As a Marshalls registered installer we offer the Marshalls 10 year hard landscape guarantee on our driveways, patios and garden walls when using Marshals products. (materials 10 years/workmanship 5 years). This guarantee costs £50 + Vat per £5000 contract value. Please ask for details when confirming your booking.

(*Please see Materials section for conditions)

Bookings

A deposit may be required to obtain a booking date and/or special orders. All orders over £1000 will require a 25% deposit.

In some cases full payment may be requested for materials (commissioned works/special orders/ non returnables)

We reserve to right to change booking dates due to unforeseen circumstances such as poor weather/ground conditions.

Materials

Timber is a natural product and as such is subject to warping/splitting and we cannot be held responsible for this.

The colour of newly installed timber will vary and cannot be guaranteed to remain the same colour as it weathers. (Under UV light all unstained timber will revert to grey/silver.)

Gates -Newly installed gates may shrink in dry weather and expand in wet weather. This is due to the natural product absorbing and releasing moisture. Should a gate require attention after 3 months then revisits and adjustments may be chargeable.

Plants -Whilst every effort is made to supply quality plants we cannot be held responsible for failure due to lack of care, poor aftercare or neglect.

Measurements -All measurements are approximate. Errors and omissions exempt.

Whilst Arbworx do offer measurements for works,  it is the clients final responsibility to ensure that the measurements are sufficient for the project requirement and clients should satisfy themselves that appropriate permissions are in place for the works being carried out.

Whenever possible we request that an authorised person be available at the start of each project to clearly identify boundaries, markers etc. to avoid errors occurring from the outset.

Arbworx cannot be held responsible for any inaccuracies arising from this if no one present.

Generated Waste

Whilst we are able to accept plastic waste for recycling please note that this particular service carries an additional charge. If at all possible we encourage our customers to recycle their own plastic waste at home or their nearest recycling facility.

Arbworx Ltd. cannot be held responsible in any way for these occurrences.

Marketing

We reserve the right to take pictures of works ‘before and after’  for the purpose of marketing and training and no commission can be sought from the client in respect of this. We will not supply images to any other party without permission.

Arbworx reserves the right to place site boards, signs and other appropriate promotional material for a period of 3 months from completion date to works that we have carried out.

We are very proud of the work we do.

Copyright

All  material relating to drawings, designs, logos and images are strictly protected by copyright and we do not allow use of, reproduction, or dispersal of any of these without express written permission.

Supplied design work is subject to charges that may be made irrespective of their use unless specifically authorised in writing.

We reserve the right to amend/update this information at any time without notice